Privacy Policy

1. Controller

Juwelier Roneli GmbH Landstraßer Hauptstraße 84, 1030 Wien, Austria Email: [email protected]

2. Data we collect

Order data: Name, email, shipping address, phone number, payment reference — to fulfil your purchase
Account data: Email and password hash — when you create an account
Contact form data: Name, email, message — to respond to enquiries
Analytics data: Anonymised usage data (page views, click events) — to improve our service
Cookies: Session cookies for site functionality; optional analytics cookies with your consent

3. Legal basis

We process personal data based on: contract performance (Art. 6(1)(b) GDPR), legitimate interests (Art. 6(1)(f) GDPR), and consent (Art. 6(1)(a) GDPR) where applicable.

4. Third-party processors

Stripe — payment processing (PCI DSS Level 1)
Shipping carriers — name and address for delivery
Google Analytics / Tag Manager — anonymised analytics (consent-based)

5. Data retention

Order data is retained for the statutory retention period under Austrian commercial and tax law (typically 7 years). Account data is retained until you delete your account. Analytics data is anonymised.

6. Your rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing. Contact us at [email protected] to exercise these rights.

7. Cookies

See our Cookie Guidelines page for details on cookie usage and settings.